Refund policy

Returns & Exchanges

All orders made at https://bavanstudio.com/ are subject to Portuguese legislation.

If you are not satisfied with your order, which we are already very sorry about, email us at sales@bavanstudio.com so we can help you.

Under the terms of Decree-Law no. 24/2014, of 14 February, after receiving the order you have up to 14 days to make an exchange or return.

If the Customer decides to exchange or return the purchased item (s), BAVAN Studio reserves the right not to accept them if they show signs of use, have been washed, have no label, are not in the original conditions or in any way damaged by misuse. 

The piece should be sent to the address that we will send you by email. Shipping must be by registered mail or via carrier in order to ensure that the item is not lost. 

The shipping costs associated with the exchange / return will be the responsibility of the customer.

BAVAN Studio assumes no responsibility in the event of loss or damage occurring when the returned product is sent. 

In case of exchange send us the following information by email to sales@bavanstudio.com:

Name:

Order number:

Product to be exchanged:

What product do you want to receive and size:

Address where you want the order to be sent

Tracking code:

** Exchanges are subject to stock at the time of receipt of the returned product

In case of return:

Name:

Order number:

Product to be returned:

Reason why you are returning the product:

Tracking code:

* After receiving the part and confirming its conditions, BAVAN has up to 10 working days to return the money using the same method used for payment.

Thank you for choosing BAVAN!