Exchanges / Returns / Complaints
We value the total satisfaction of our customers. If for any reason you are not completely satisfied with your order, please contact us via email firstname.lastname@example.org within 14 days after receiving your order, indicating the order number or sending the purchase invoice. You must indicate which part (s) you want to exchange or return.
Under the terms of Decree-Law no. 24/2014, of 14 February, the Customer has 14 days after receipt of the order at the address chosen by the Customer, to return or exchange his / her (s) article (s) if you find that they have defects or other non-conformities in relation to the products ordered, or simply by giving up, without the need to expressly justify the justifying reason.
Should the Customer decide to exchange or return the purchased item (s), BAVAN Studio reserves the right not to accept them if they show signs of use, have been washed, have no label in the original conditions or are in any way damaged for misuse of them.
The article (s) must be sent in its original packaging, with all the respective components present there, accompanied by the original invoice, to the following address:
BAVAN Rua Correia de Sá, n.º 89, parish Lordelo do Ouro e Massarelos, municipality Porto, 4150-229 Porto
The shipping costs associated with the exchange / return will be the responsibility of the customer. BAVAN Studio assumes no responsibility in the event of loss or damage occurring when the returned product is sent.
Upon receipt of the item (s) you wish to exchange or return at our premises, we will proceed with its treatment within a maximum period of five working days. In case the return is confirmed, the amount will be returned to you through the same payment method.
Refunds are only made to the account / card that gave rise to the purchase.
In the case of a simple exchange of article, color or size, then, after checking the availability of the product, it is sent to the address you indicate in the exchange process. The customer is responsible for transport and the costs inherent in sending the products returned for exchange.